12 challenges and solutions in working with welfare technology
Translation from 12 UDFORDRINGER I FORBINDELSE MED VELFÆRDSTEKNOLOGI OG LØSNINGSFORSLAG made by Local Government Denmark (KL)
The 12 challenges
Challenges regarding the realization of benefits
A resource-intensive implementation process
Lack of focus on welfare technology from the mid-level managers/operation managers
Welfare technology is not by default a part of the assessment and or the assortment when citizens are referred to a care facility.
The fear of welfare technology resulting in cut back on employees concerns staff
Welfare technologies change the professional identity of the employees
Mismatch between technology and citizen
The target group is limited (the number of citizens who a given technology is relevant for is limited)
Assessment of maturity
Lack of knowledge about the technology and how they are used in the most meaningful way in practice
Data security
The rules for needing the citizens consent is a barrier for the implementation of new welfare technological solutions